Digital Health, in general, refers to the level of digitalisation that a PA reaches following a process undertaken to improve online access to goods and services, for both consumers and businesses, exploiting the potential of ICT technologies to promote innovation, sustainability, economic growth and progress. Digital technologies do in fact offer countless possibilities in both the organisation of administrations and their relations with citizens and businesses, thanks to the promotion of the rights of digital citizenship and the application of an open government model. An efficient and innovative PA must ensure services that are speedy and of high quality for its citizens. This means reconsidering and redefining, in a digital way, the procedures and the services offered and giving other administrations free access to data and to services and, to the extent possible, also civil society.

In keeping with the Public Value Pyramid model, the organisation’s digital health is considered a functional enabling condition in creating Public Value by the organisation, by virtue of adopting the Public Value Governance Model. Digital health is a preliminary condition and a functional means of improving the performance of process efficiency, improving the performance of the quantitative and qualitative effectiveness of the services, improving impacts on the level of wellbeing of the citizens, and improving impacts on the level of sustainable development.


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